Refund Policy

All products sold on www.artlitas.lt are subject to the manufacturer's warranty periods.

In the event of a fault before the expiry of the warranty period, repairs will be carried out free of charge at the manufacturer's authorised service centres indicated on the warranty card or on the manufacturer's website.

When submitting the product for repair, please make sure to provide proof of purchase (VAT invoice or cash receipt) and, if required by the manufacturer, a valid warranty card.

1. All goods sold in the online shop are new and packed in the manufacturer's original packaging. All goods are subject to the manufacturer's warranty periods. This means that if the product or device is defective within the warranty period, it will be repaired or replaced free of charge. The length of the warranty period and the main features of the goods sold are generally indicated in the description of each product. The warranty shall commence from the date of sale to the buyer, as evidenced by the invoice.

2. You will receive the goods ordered with the original manufacturer's packaging, which must be intact. If, upon delivery of the goods, you notice that the packaging is damaged, you must write about it on the accompanying note of the courier who delivered the goods to you. If you do not make any comments on the accompanying note, this means that the goods were delivered to you with the packaging intact externally and no subsequent claims for damage to the packaging will be accepted.

3. The warranty for the goods is valid with the proof of purchase or the invoice and the completed warranty card accompanying your purchase. Warranty service is carried out by the company indicated on the warranty card accompanying the product purchased, which also includes the contact details to contact in the event of a malfunction of the appliance. The warranty card must show the date of sale and the stamp of the shop. In the event of a fault with a product for which you have not received a warranty card, you must contact the contacts listed on www.artlitas.lt.

4. Free servicing (parts, labour and, if necessary, transport) will be carried out by an authorised after-sales service at the consumer's home or at the consumer's own premises, at the discretion of the customer service organisation. Small goods shall be delivered to the repair shop by the customer. Any complaint regarding the quality of the appliance shall be dealt with only after inspection by the authorised customer service organisation.

5. The free service does not apply to defects in appliances caused by:

(a) during transportation;

b) negligent or incorrect use;

c) due to disruptions in the electricity supply network;

(d) damage or short circuits caused by foreign objects;

(e) use of water of inadequate quality;

(f) the use of chemicals not intended for that purpose;

(e) parts which are subject to normal wear and tear during use and whose service life depends on the intensity of the use of the appliance, such as nozzles, light bulbs, power supply, heating elements, bags, filters, brushes, parts made of glass, ceramics, parts whose position is changed manually when using the purchased product;

f) Goods defective as a result of incorrect erection and installation, not in accordance with the installation diagram, and if the Goods have been deliberately damaged, by accident, misused or not used in accordance with the instructions, damaged by third parties, subjected to any alterations or repaired without the Seller's consent.

7. The User must notify the Seller of any faults observed in the appliances. He must know the serial number, model, date and place of purchase of the appliance in his possession.

8. The free service and transportation is only available in the city where the manufacturer's service representative is located.

9. There is an additional charge for incorrectly calling the service agent.

10. The free service does not include work such as adjusting, cleaning, etc., which are described in the instructions for use of the appliance, as well as the installation of the appliance, the dismantling of the appliance for repairs and the reinstallation.

Return of goods

1. The Buyer (consumer) shall have the right to withdraw from the contract of sale and purchase of the goods, without giving any reason, by notifying the Seller in writing within 14 days of the delivery of the goods, under the following conditions:

1.1. upon receipt by the Seller of the notice of withdrawal, the goods shall be returned at the Buyer's expense (i.e. the Buyer shall be liable for the cost of returning the goods) within 14 days of receipt of the notice.

1.2 Upon receipt by the Seller of the returned Goods and upon assessment of the quality of the Goods, the price of the Goods shall be refunded within 14 days of the receipt of the written notice of cancellation of the Sale and Purchase Agreement. If the Seller agrees to accept the returned goods, the Buyer shall be obliged to compensate for any loss incurred in returning the goods.

1.3 The right of the Buyer (consumer) to withdraw from the contract for the purchase and sale of goods concluded in the online shop with the Seller shall not apply to the following contracts:

1.3.1. contracts for goods manufactured according to the consumer's special instructions or wishes, which are not pre-manufactured in series and which are manufactured according to the consumer's personal choice or instruction, or for goods which are expressly tailored to the consumer's personal/individual needs;

1.3.2. contracts for goods which are not stocked in the Seller's warehouses, but which are sold exclusively on a contract-to-consign basis and which are specifically ordered only upon acceptance of the Buyer's order;

1.3.3. contracts for packaged goods which have been unpacked after delivery and which are unsuitable for return for health, hygiene or other reasons;

1.3.4. contracts for goods which, by their nature, are indistinguishable from other goods after delivery.

1.4 The goods shall be returned in the original packaging of the goods and the consignment (including the instructions and the warranty card, if these were provided with the goods). Upon return, the VAT invoice received by the Buyer together with the shipment or any other document confirming the purchase and sale of the goods from the Seller must be presented, as well as a completed and signed withdrawal form.

1.5 The Buyer shall be responsible for the assembly of the returned goods. If the goods are not complete, the Seller will not accept the returned goods.